Saturday, March 13, 2010

Interesting facts about customers

Any business depends on customers, without them there would not be any business at all. Definitely, customer is king and businesses will have to meet the needs and wants in order to build a strong customer base. Especially in industries offering both products and services all in one, employees will come across unreasonable customers who may be rude and demanding. Nevertheless, we'll still have to smile because:

A customer is the most important person in any business
A customer is not dependent upon us.  We are dependent upon him.
A customer is not an interruption of our work.  He is the sole purpose of it.
A customer does us a favor when he comes in.  We aren't doing him a favor by waiting  on him.
A customer is an essential part of our business--not an outsider.  
A customer is not just money in the cash register.  He is a human being with
feelings and deserves to be treated with respect.
A customer is a person who comes to us with his needs and his wants.  It
is our job to fill them.
A customer deserves the most courteous attention we can give him.  He is
the lifeblood of this and every business.  He pays your salary.  Without
him we would have to close our doors. 

It is really difficult initially, but times makes anyone better and stronger at facing any challenges. Never take it personal, stay objective and you'll be fine.

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